Internet Banking - Q & A
Q What do I need to get started?
A A personal computer, a modem, an active account with an Internet Service Provider (ISP), Internet browser software, and an account (s) with Buckeye Community Bank. The most popular Internet browsers are Microsoft Explorer and Netscape Navigator.

Q

What can I do with Buckeye Net Banking?
A
• Get up-to-the-minute information about all of your accounts and loans
• Transfer funds between accounts including making payments on Buckeye Community Bank loans or credit lines
• Download transaction information into the following money management software programs - Microsoft Money™ (OFX), Quicken™ (QIF)
• Pay bills online with the bill payment feature

Q How does the bill payment feature work?
A You may pay up to 10 bills a month online for only $4.50. There is a charge of $0.35 for each additional bill.
• This monthly fee is automatically deducted from your checking account.
• Payments are made electronically. If the merchant you are paying does not accept electronic payments, a paper check is automatically prepared and mailed to them.
• You can pay anyone in the United States except Government Agencies. Payments can be made for amounts from $0.01 to $9,999.99.

Q How do I sign up for online bill payment?
A Simply check the bill payment service block on your Buckeye Internet Banking application and indicate from which account you would like to pay your bills. Upon approval, you will receive a bill payment ID within 5 to 7 days. Your bill payment PIN will be mailed separately and arrive approximately 3 days after your ID.

Q When can I enter bill payments?
A

You control when a bill payment transaction is scheduled.  Payments can be entered, edited, or deleted at any time.  Payments will be processed at 3:00 a.m. and 1:00 p.m. daily Monday through Friday.


Q How soon after a bill payment transaction takes place does it appear in my account activity?
A Bill payment transactions will normally be posted to your account the business day following the scheduled payment date.

Q How many days must I allow for a bill payment to reach the payee?
A Electronic payments must be scheduled 4 days prior to the due date. Check payments should be scheduled 10 days prior to the due to date to guarantee delivery to the payee by the due date. In most cases, payments will reach the payee in 4-7 days.

Q How do I know that my account information will be secure?
A Buckeye Internet Banking features multiple levels and types of security. Buckeye Internet Banking employs Secure Socket Layer (SSL) protocol to ensure all data is encrypted, and therefore secure. Consistent invalid ID attempts result in user "lock out" and suspect report generation. Customers will also be logged off after a period of inactivity.

Q Who do I call with questions?
A For questions about Buckeye Internet Banking, you may call any customer service representative during regular bank hours. After-hours questions may be e-mailed to the bank at info@buckeyebank.com. For questions about bill pay service, you may call 1-877-805-2265.